Mellat news blog

I’ve had this vacuum for a little over a month and have mixed feelings.

When it worked, it was quite loud, but sucked up everything I put in its path (including large paint chips when moving out of an apartment). It had no problem picking up hair from a carpet (handy with two cats) and didn’t require me to stop after completing a room and pull hair out of the belt like my preceding vacuum. No problem with the cord length but had a LARGE problem with the cord attachments. Namely, whenever you use one of the hose attachments, the main vac never turns off, so it’s sucking through the hose and through the bottom simultaneously (even when the handle is locked upright), resulting, sometimes, in dust shooting out of the hole where the hose connects.

The reason it gets two stars is my fiance went to vacuum last night with the hose attachment, went to move the vacuum so she could reach a spot, and accidentally went over the cord with the bottom of the vacuum for half of a second. In that half second, the cord was completely shredded and severed, caused an electrical fire, and burnt our carpet.

A call to Hoover informed us that this is not considered a manufacturer’s defect (even though having the bottom constantly running seems like a pretty big design flaw, idle or not), so we will have to pay to have it repaired ($25-40, depending on the vacuum). Needless to say, we’re not pleased.

UPDATE: Turns out the $25-40 is actually $80-90 with parts and labor. That’s more than it cost to purchase the vacuum in the first place. Hoover just lost a customer.
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